Our client approached Igniter to help them understand and identify issues that were resulting in operational losses in their infrastructure. Read more ....
Mapping and Analysing Internal Processes
Our client was under increasing pressure from its stakeholders to reduce costs and improve efficiency. Read more....
Designing a Future State Planning Process
Our client initiated a project with Igniter to redesign their planning process to alleviate the current constraints and reduce the amount of rescheduling taking place. Read more....
Creating a Roadmap for Transformation
Igniter conducted a 9-month project to review and develop an improvement roadmap for the organisation-wide management processes of New Zealand's electrical transmission system. Read more...
In-sourcing Operational Activities
Our client (a medium sized bank) outsourced key operational functions which resulted in a poor cost-income ratio. Igniter evaluated the key outsourced business funtions and developed a business case for the possible in-sourcing of these procedures. Read more...
Process Mapping to Clarify Improvement Opportunities
A governmental multi-agency Taskforce needed to gain a greater understanding of the end-to-end process for resolving a significant social issue. Using process mapping methods, Igniter helped them to identify the quality and quantity of points of contact between agencies and the public, and to identify opportunities for improvement. Read more...
Process Capacity Assessment
A review of an energy client's 'customer on-boarding' process. By taking an end-to-end approach to mapping and improving the process, we were able to identify critical roadblocks for a major acquisition campaign, and make recommends for significant process improvements. Read more...
Improving Internal Processes
A Government department, was aware that their existing accounts payable performance was inconsistent, involved significant rework, and took too long, but they had little visibility of the processes or where the issues were. Read more...
Using Processes to Drive Behaviour
A Government department was struggling to influence the response times of other internal departments. They needed a simple and effective way of communicating the relative importance of different work, and reporting on performance at department level and the ministry as a whole. Read more...
Case Studies 